Thompson, Kwaw Koi

Led the full lifecycle development and launch of Ghana's first online auction platform, Yendiano.com, driving innovation in e-commerce and digital market expansion.

• Pioneered the launch of Yendiano.com, establishing Ghana's first online auction platform and expanding digital market access.
• Managed end-to-end project lifecycle, encompassing planning, estimation, tracking, and forecasting for platform development and deployment.
• Directed cross-functional teams, coordinating project administration, change management, and issue resolution to ensure timely delivery of features.
• Orchestrated resource and vendor management, optimizing external partnerships and technical decision-making for efficient project execution.
• Facilitated clear communication between business stakeholders and technical leads, ensuring alignment on deliverables and timelines.

Conducted in-depth auto-ethnographic research on West African Migrants in Europe, contributing to academic understanding of migration studies.

• Undertook extensive independent research to author an auto-ethnography focusing on West African migrants in Europe.
• Applied advanced research methodologies, including desk research and ethnographic fieldwork planning, to gather comprehensive data.
• Analyzed complex socio-cultural dynamics and migration narratives, contributing original insights to the field of anthropology.
• Managed research timelines and intellectual development independently, demonstrating strong self-direction and academic rigor.

Spearheaded the creation and launch of Erasdomus.com, a student accommodation website, serving as the primary liaison for university and student organization partnerships.

• Executed comprehensive project management from conceptualization to the successful launch of a dedicated student accommodation website.
• Cultivated and maintained strategic liaisons with universities and student organizations to introduce and promote the platform.
• Administered and maintained the website, ensuring optimal functionality and user experience for students seeking accommodation.
• Managed stakeholder communications and requirements, translating business needs into actionable development plans.

Managed key client relationships and ensured successful service delivery for a moving services company, acting as the primary point of contact for customer needs.

• Served as the primary point of contact, cultivating long-term relationships with key accounts and executive sponsors.
• Provided comprehensive customer support via email, phone, online presentations, and in-person meetings, ensuring high satisfaction.
• Ensured timely and successful delivery of moving solutions, consistently meeting diverse customer needs and objectives.
• Communicated progress of monthly/quarterly initiatives to internal and external stakeholders, maintaining transparency and alignment.
• Monitored and analyzed customer usage patterns to identify opportunities for service improvement and client retention.

Managed key client relationships and ensured successful service delivery for a moving services company, acting as the primary point of contact for customer needs.

• Served as the primary point of contact, cultivating long-term relationships with key accounts and executive sponsors.
• Provided comprehensive customer support via email, phone, online presentations, and in-person meetings, ensuring high satisfaction.
• Ensured timely and successful delivery of moving solutions, consistently meeting diverse customer needs and objectives.
• Communicated progress of monthly/quarterly initiatives to internal and external stakeholders, maintaining transparency and alignment.
• Monitored and analyzed customer usage patterns to identify opportunities for service improvement and client retention.

Managed key client relationships and ensured successful service delivery for a moving services company, acting as the primary point of contact for customer needs.

• Served as the primary point of contact, cultivating long-term relationships with key accounts and executive sponsors.
• Provided comprehensive customer support via email, phone, online presentations, and in-person meetings, ensuring high satisfaction.
• Ensured timely and successful delivery of moving solutions, consistently meeting diverse customer needs and objectives.
• Communicated progress of monthly/quarterly initiatives to internal and external stakeholders, maintaining transparency and alignment.
• Monitored and analyzed customer usage patterns to identify opportunities for service improvement and client retention.

Managed comprehensive travel services, including global airline ticket sales and package holiday administration, for a leading travel agency.

• Managed and supervised itinerary administration and accounting, ensuring accuracy for all travel bookings.
• Facilitated worldwide airline ticket sales and package holiday bookings, supporting diverse client travel needs.
• Maintained meticulous records and financial accounts for all transactions, ensuring operational efficiency.
• Provided comprehensive administrative support within the office, contributing to smooth daily operations.

Supported sales and marketing initiatives for a luxury hotel, focusing on database management, guest satisfaction analysis, and promotional material development.

• Renewed and updated promotional databases, enhancing outreach capabilities and targeting for marketing campaigns.
• Conducted Guest-Satisfaction Survey Analysis, providing insights to improve guest experience and service delivery.
• Prepared comprehensive materials for hotel sales trips and developed event proposals, supporting business development efforts.
• Managed room tracking and updated property management systems (PMS), contributing to efficient room allocation and inventory control.

Provided academic support to students at NHTV University of Applied Science, specializing in essay correction and English language instruction.

• Corrected student essays, providing detailed feedback to enhance academic writing and improve language proficiency.
• Delivered English language lessons, supporting students in developing their communication skills for academic and professional contexts.
• Contributed to student success by offering personalized guidance and clarifying complex linguistic concepts.

Organized and managed incentive and package tours for corporate clients to major tourist attractions across Ghana, ensuring seamless travel experiences.

• Orchestrated end-to-end planning and execution of incentive and package tours for corporate organizations.
• Managed logistics, itineraries, and vendor relationships to ensure high-quality and memorable tourist experiences.
• Coordinated with major tourist attractions in Ghana, securing optimal arrangements for corporate groups.
• Ensured exceptional client satisfaction by delivering well-organized and culturally enriching tour programs.

Provided essential office support and guided tours for clients, managing ticketing and reservations for a travel agency.

• Conducted engaging and informative guided tours for clients based on specified itineraries.
• Managed all aspects of ticketing and reservation processes, optimizing booking efficiency and client satisfaction.
• Performed diverse office administrative tasks, contributing to the smooth daily operation of the travel agency.

Provided critical first aid services and support as a certified First Aider for the Ghana Red Cross Society.

• Administered immediate first aid in various settings, ensuring rapid response to emergencies.
• Participated in community health and safety initiatives, promoting awareness and preparedness.
• Collaborated with diverse teams to support humanitarian efforts and provide essential medical assistance.

Volunteered as an English Instructor, providing language education and support to diverse learners.

• Delivered engaging English language lessons to individuals and groups, enhancing communication skills.
• Developed customized learning materials to meet the specific needs of students.
• Facilitated interactive learning environments, fostering confidence and fluency in English.

Supported and facilitated tours for hand-disabled children, ensuring inclusive and enriching experiences.

• Provided compassionate support and assistance to hand-disabled children during organized tours.
• Ensured accessibility and comfort for all participants, adapting activities as needed.
• Contributed to creating memorable and positive experiences for children with special needs.

Managed public relations and communications for the Student and Youth Travel Organization, Ghana Chapter.

• Developed and disseminated public relations materials to promote youth travel initiatives.
• Managed external communications, enhancing the organization's visibility and reputation.
• Engaged with stakeholders and the media to advocate for student and youth travel opportunities.

Research exploring environmental management practices within specialized accommodation facilities, specifically focusing on a case study in Slovenia.

Analysis of the perception and image of Malta as a tourist destination across different generations of Dutch travelers.

A case study investigating the impact and effectiveness of advertising strategies within the hotel industry, specifically at Elmina Beach Resort.